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We are aware of and investigating an issue with some member online accounts not displaying member statements and other documents.

Member and employer online accounts will be unavailable due to system maintenance on Sunday, December 7 from 3 to 6 a.m. and Monday, December 8 from 4 to 6 a.m.
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Variable Pension Benefit Payment Processing Information

Lump-sum withdrawal requests

Lump sum withdrawal requests from VPB must be submitted online before Tuesday, December 30th at 2:00 pm to be included in 2025 tax year reporting. Member Login

Email/mail requests for lump sum withdrawals must be received by Friday, December 19th to ensure 2025 tax year reporting. Lump Sum Payment Request for Variable Pension Benefit form

The ability to request lump sum withdrawals online will unavailable from midnight December 31, 2025 through to 10:00 pm on January 1, 2026 to allow for year end system processing. 

Canada Revenue Agency (CRA) minimum withdrawals

Any CRA required minimums not taken for 2025 tax year will be included with your monthly December payment (December 24th).