Postal Service Disruption - Canada Post service disruption may result in delays in mail being delivered to and from PEPP. If you haven’t registered for online access to your PEPP account, now is the perfect time to do so! Online account access is a convenient way to monitor and manage your PEPP account from anywhere at anytime. Login/Register

Road Closures - If you are planning on visiting our office, please be aware of the City of Regina construction zones restricting travel in and around our location. More Info

Service Standards

The PEPP Board contracts Plannera to carry out the day-to-day administration of PEPP.

Plannera provides all services required to operate, administer and manage the Plan. Service standards are set for some of these services within the contract between the Board and Plannera. Service standards are the level of performance you can reasonably expect under normal business conditions.

Effective April 1, 2024, some of PEPP’s Service Standards changed with a goal of meeting these standards 80% of the time.
 

Transaction TypeBusiness Days to Process*
Statement on Termination of Membership5
Payment of Termination Benefits5
Statement on Retirement5
Retirement Payments - Leaving Plan10
Retirement Payments - Transfer to VPB, Lifetime Pension or SPAF5
Statement on Death20
Payment of Death Benefits10
Pension Estimates10
Marriage Breakdown Estimates15
Portability Transfer Values20
Inter-fund Transfer11
VPB Lump Sum Payment15

* Business days begin on the day PEPP receives all the required documentation to process your request.

1 Requests initiated trough your online account formerly known as PLANet prior to 2:00 pm (Saskatchewan time) will be processed the following business day.