The PEPP Board contracts Plannera to carry out the day-to-day administration of PEPP.
Plannera provides all services required to operate, administer and manage the Plan. Service standards are set for some of these services within the contract between the Board and Plannera. Service standards are the level of performance you can reasonably expect under normal business conditions.
Effective April 1, 2024, some of PEPP’s Service Standards changed with a goal of meeting these standards 80% of the time.
| Transaction Type | Business Days to Process* |
|---|---|
| Statement on Termination of Membership | 5 |
| Payment of Termination Benefits | 5 |
| Statement on Retirement | 5 |
| Retirement Payments - Leaving Plan | 10 |
| Retirement Payments - Transfer to VPB / SPAF | 5 |
| Statement on Death | 20 |
| Payment of Death Benefits | 10 |
| Pension Estimates | 10 |
| Marriage Breakdown Estimates | 15 |
| Portability Transfer Values | 20 |
| Inter-fund Transfer1 | 1 |
| VPB Lump Sum Payment1 | 5 |
* Business days begin on the day PEPP receives all the required documentation to process your request.
1 Requests initiated trough your online account formerly known as PLANet prior to 2:00 pm (Saskatchewan time) will be processed the following business day.